Waller R., Waller J., Haapio H., Crag G., and Morrisseau S., Cooperation through clarity: designing simplified contracts, Journal of Strategic Contracting and Negotiation. vol 2 issue 1: 48-68.
Reports on an innovative project to simplify business contracts by turning them from legally-framed technical documents to usable guides to managing a contract. The transformed documents were aimed at First Nations businesses in Canada, but have a wider application
Waller R. Transformational information design, in Petra Černe Oven and Cvetka Požar (eds) On Information Design. Ljubljana: Museum of Architecture and Design, 35-52. The whole publication is downloadable from www.mao.si
Public lecture introducing the relevance and importance of information design, and key concepts for understanding it. This volume represents a lecture series delivered in 2009/10 on various aspects of information design, and makes an excellent introduction to the field.
Waller R & Waller J, Transforming government letters: Design and writing working together. In Frascara, J. (ed.) Information design as principled action. Common Ground Publishing, 210-222.
Reports on a project to develop simple letters for DWP claimants, and for bereaved families receiving letters about pensions from the Veterans Agency.
Waller R. Layout for legislation. Technical paper 15. Simplification Centre.
In 2013/14 I took part in a series of workshops organised by the Good Law Initiative – an expert group assembled to propose improved communication standards for UK legislation. This paper sets out some simple proposals to make legislation more readable.
Waller R. Graphic literacies for a digital age: the survival of layout, The Information Society, vol 28 no 4,236-252.
Reviews the role of layout in text, and the influence of technology on its availability to writers and readers. Distinguishes between fixed, fluid, fragmented and fugitive pages, and reflects on the affordance each offers for the display of graphic argument, and for strategic reading.
Waller, R., Delin, J. and Thomas, M, Towards a pattern language approach to document description. Discours 10 (online journal, accessible at http://discours.revues.org/8673
Introduces Christopher Alexander's pattern language approach to the identification and naming of common design solutions, and reflects on the relationship between patterns and genres.
Waller R. Information design, architecture and making buildings readable.
Eye 80, 90-91
Reflects on the function of signs in buildings, reflecting on parallels between the architect's and the information designer's concept of reading.
Waller R, What makes a good document? The criteria we use. Technical paper 2, Simplification Centre, University of Reading
Explains the evidence and reasoning behind the evaluation criteria used by the Simplification Centre.